I’ve worked in tech startup customer support for 7+ years and in customer facing roles for the majority of my career.
I can work with you to improve how your business helps customers when they get in touch. Whether this is improving existing processes and documentation or creating new material. I can also help with training new managers in customer support and help create structure for them and their team to succeed.
If you’d like to find out more, or just get in touch, you can email me: hello[a t]henry.cx
Useful links and resources:
- Monzo tone of voice
- A good example of setting expectations for interacting with customers and the benefits of writing in a clear way